The agreement between you and Kore Payroll when using our platform
In these Terms:
2.1 To use the Service, you must register for an account. You must provide accurate, complete information and keep it up to date.
2.2 You must be at least 18 years old and have legal authority to enter into this Agreement on behalf of your business.
2.3 You are responsible for maintaining the security of your account credentials and for all activity under your account. Notify us immediately at security@korepayroll.co.uk if you suspect unauthorised access.
2.4 You may not create more than one account per legal entity without our prior written consent.
3.1 Free trial. We offer a 30-day free trial with no payment details required. At the end of the trial, you must subscribe to continue using the Service.
3.2 Subscription fees. Fees are as set out on our Pricing page at the time of subscription. All prices are exclusive of VAT unless stated otherwise.
3.3 Payment. Subscriptions are billed monthly or annually in advance by credit/debit card or direct debit. Payment is processed by Stripe. You authorise us to charge your selected payment method on each renewal date.
3.4 Price changes. We may change subscription prices on 60 days' written notice. If you do not cancel before the price change takes effect, you accept the new price.
3.5 Late payment. If any amount remains unpaid more than 14 days after the due date, we may suspend your access to the Service until payment is received.
3.6 Refunds. If you cancel within 30 days of your first paid month, we will refund the full amount. Outside this period, we do not offer refunds for partial subscription periods, except where required by law.
3.7 Taxes. You are responsible for all applicable taxes arising from your subscription. We will charge VAT where required by HMRC.
4.1 Licence. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable licence to access and use the Service for your internal business purposes during the subscription term.
4.2 Availability. We aim to maintain 99.9% uptime for Pro customers and reasonable availability for other tiers. We will provide advance notice of planned maintenance where practicable. The Service may be unavailable during emergency maintenance or circumstances outside our control.
4.3 Updates. We may update, modify, or add features to the Service at any time. We will provide reasonable notice of material changes that adversely affect your use of the Service.
4.4 HMRC submissions. Whilst we submit RTI data to HMRC on your behalf, you remain legally responsible for the accuracy of your payroll data and compliance with UK tax and employment law. We strongly recommend that you review all data before submission.
4.5 No payroll advice. The Service is software, not professional payroll or tax advice. For complex payroll scenarios, we recommend consulting a qualified payroll professional or accountant.
You agree to:
6.1 Your use of the Service is governed by our Privacy Policy and, where you process personal data of third parties (e.g. your employees) through the Service, our Data Processing Agreement.
6.2 You own your Customer Data at all times. We process it only to provide the Service and as set out in the DPA.
6.3 On termination of your account, we will retain your data for 90 days and make it available for export. After 90 days, we will delete it in accordance with our retention schedules, except where legal obligations require longer retention (e.g. HMRC record keeping).
7.1 The Service, including all software, algorithms, user interfaces, documentation, and associated intellectual property, is owned by Kore Payroll Limited and protected by copyright, database rights, and other intellectual property laws.
7.2 We do not claim ownership of your Customer Data. You grant us a limited licence to process and use your Customer Data solely to provide and improve the Service.
7.3 You may not copy, modify, decompile, reverse-engineer, or create derivative works of the Service.
8.1 Each party may receive confidential information of the other party. Each party agrees to keep the other's confidential information confidential and not to disclose it to third parties except as required to perform obligations under this Agreement or as required by law.
8.2 Confidential information does not include information that is publicly available through no fault of the receiving party, independently developed without reference to the disclosing party's information, or required to be disclosed by law or regulatory authority.
9.1 Indirect losses. To the maximum extent permitted by law, neither party will be liable to the other for any indirect, special, incidental, consequential, or punitive losses, including loss of profit, loss of revenue, loss of data, loss of business, or reputational harm, whether arising from breach of contract, tort, or otherwise, even if advised of the possibility of such losses.
9.2 Cap on liability. Our total aggregate liability to you in connection with these Terms or the Service, whether in contract, tort, or otherwise, shall not exceed the total subscription fees paid by you to us in the 12 months preceding the event giving rise to liability.
9.3 Exclusions. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited by law.
9.4 HMRC penalties. We are not liable for any HMRC penalties, fines, or charges arising from inaccurate data you have entered into the Service. You remain responsible for the accuracy of your payroll data.
You agree to indemnify and hold harmless Kore Payroll, its directors, employees, and agents from and against any claims, losses, damages, and expenses (including reasonable legal fees) arising from: (a) your violation of these Terms; (b) your use of the Service in breach of applicable law; or (c) any claim that your Customer Data infringes the rights of a third party.
11.1 By you. You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No refund is provided for the remainder of the current period (except within the 30-day refund window described in clause 3.6).
11.2 By us. We may suspend or terminate your account immediately if: (a) you materially breach these Terms and fail to remedy the breach within 14 days of notice; (b) you fail to pay subscription fees; (c) you use the Service in a way that endangers the security or performance of the Service or other customers; or (d) required by law.
11.3 Effect of termination. On termination, your licence to use the Service immediately ceases. Your data will be available for export for 90 days after termination.
12.1 These Terms are governed by the laws of England and Wales.
12.2 Any dispute arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
12.3 We encourage you to contact us first at hello@korepayroll.co.uk to resolve any dispute informally before commencing legal proceedings.
13.1 Entire agreement. This Agreement constitutes the entire agreement between the parties regarding the Service and supersedes all prior agreements.
13.2 Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force.
13.3 No waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to do so in the future.
13.4 Assignment. You may not assign your rights under this Agreement without our prior written consent. We may assign this Agreement in connection with a merger, acquisition, or sale of assets.
13.5 Notices. Notices to us should be sent to legal@korepayroll.co.uk. Notices to you will be sent to the email address associated with your account.
Related policies: Privacy Policy · Acceptable Use Policy · Data Processing Agreement · Cookie Policy